Terms and Conditions

Terms and Conditions

SHOPPING

Our online store is hosted by WooCommerce. WooCommerce provides an online e-commerce platform that enables us to sell our products and services to you. By using our website, you:

Confirm that you are at least 18 years of age;

Agree that you are also bound by the terms and conditions of WooCommerce Inc;

Will only use our website in accordance with all of our terms and conditions, only for lawful purposes and only in a way which does not infringe the rights of anyone;

Acknowledge that Alter Generation reserves the right to change our terms or conditions from time to time as we see fit and your continued use of our site will signify your acceptance of any change. You are therefore advised to re-read our Policies on a regular basis;

Acknowledge that Alter Generation reserves the right to refuse service to anyone for any reason at any time;

Acknowledge that prices of products are subject to change at any time without notice;

Acknowledge that full payment is required before items purchased on this website will be shipped;

The laws of Queensland govern all of our terms and conditions.

SHIPPING

We use a range of carriers Australia-wide utilizing Road, Air, and Rail options to get your order to its destination on time and undamaged. Orders made via the website are dispatched usually within 3 days. Shipping times vary depending on your location.

You can nominate your own carrier or have us provide a freight price on your selected purchase. Contact us for a freight price.

At this time, we do not accept international orders via our website. You will need to contact us to organize an international shipping quote.

For more information about shipping, speak to our Customer Service team.

WARRANTY

All of our new products come with a full manufacturer’s warranty with a minimum of 12 months’ cover. All warranty claims must be submitted to Alter Generation for approval. Alter Generation will endeavour to repair or replace any faulty goods within their warranty period in line with the individual manufacturer’s guidelines. See full Terms and Conditions of Sale by clicking the link below.

COMPLETE TERMS AND CONDITIONS OF HIRE

ALTER GENERATION HIRE TERMS AND CONDITIONS

CUSTOMER SERVICE ENQUIRIES

Should you have any question relating to our Terms of Use or anything to do with our products or service, you can contact our Customer Support team:

Phone: (07) 4725 0046

Email: service@altergeneration.com.au

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